Comments on: BlueFinity: Partner and Competitor http://nebula-rnd.com/blog/mv-net/2009/11/bluefinity1.html Welcome to the Nebula Wed, 23 Jun 2010 22:19:43 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Tony Gravagno http://nebula-rnd.com/blog/mv-net/2009/11/bluefinity1.html/comment-page-1#comment-344 Tony Gravagno Thu, 12 Nov 2009 20:09:50 +0000 http://nebula-rnd.com/blog/?p=463#comment-344 That's correct to an extent. Both Nebula R&D and BlueFinity have high regard for the channel process - we don't interfere with one another and we pass prospects back up/down the channel as appropriate. The problem has always been that people look at Nebula marketing, see the BlueFinity name, then contact them directly for info. Then they call here to ask for assistance installing software that they've already obtained from BlueFinity. At that point we can't help. The only way this works is when the prospect calls Nebula first, or if they call BlueFinity to ask questions but state up-front that they were referred by Nebula R&D and that they'd like to work with us. That rarely happens. People don't understand the relationships, they just want to know about the software. We understand these dynamics and just work with it as best we can. That’s correct to an extent. Both Nebula R&D and BlueFinity have high regard for the channel process – we don’t interfere with one another and we pass prospects back up/down the channel as appropriate.

The problem has always been that people look at Nebula marketing, see the BlueFinity name, then contact them directly for info. Then they call here to ask for assistance installing software that they’ve already obtained from BlueFinity. At that point we can’t help. The only way this works is when the prospect calls Nebula first, or if they call BlueFinity to ask questions but state up-front that they were referred by Nebula R&D and that they’d like to work with us. That rarely happens. People don’t understand the relationships, they just want to know about the software. We understand these dynamics and just work with it as best we can.

]]> By: dthiot http://nebula-rnd.com/blog/mv-net/2009/11/bluefinity1.html/comment-page-1#comment-343 dthiot Thu, 12 Nov 2009 18:02:36 +0000 http://nebula-rnd.com/blog/?p=463#comment-343 OK, take your tongue out of your cheek because you know that if you tell them a company is your customer they will always refer them back to you to buy software. That's my experience anyway as a Bluefinity reseller. OK, take your tongue out of your cheek because you know that if you tell them a company is your customer they will always refer them back to you to buy software. That’s my experience anyway as a Bluefinity reseller.

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